- When will my order be dispatched?
- When can I expect my order?
- What are the delivery costs?
- Collecting your order at the Krale store
- Collecting your order at a UPS Service Center location
When will my order be dispatched?
We make every effort to dispatch goods the same day, if they are ordered and paid for on a working day before 16.00. In order to be able to dispatch your order the same day, it must satisfy the following conditions:
- Articles ordered are in stock
- Your order contains no articles requiring a permit or license
- In the case of the purchase of an air gun or crossbow, we receive a valid copy of your ID before 16.00 h
- Payment via iDEAL, Creditcard or Bancontact / Mistercash
When can I expect my order?
As soon as your order leaves our warehouse you will receive an email from us containing a tracking number. Bear in mind that the tracking information is only visible from approximately 19.00 onwards.
In the case of delivery to an address within the Netherlands, the following normally applies:
| Orders before 16.00: | Delivery on: | Not home? 2nd attempt on: |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Monday |
| Friday | Monday | Tuesday |
| Saturday/Sunday | Tuesday | Wednesday |
If there will also be no one at the delivery address for the second deliver attempt, then after the first delivery attempt you can provide a different delivery address or a different date via the UPS website.
For the delivery period for dispatch to an address outside the Netherlands, please check the table with shipping times below.
What are the delivery costs?
Our shipping costs are calculated based on the shipping weight of the total order. For a complete overview of the shipping costs for each country please check the table below.
Collecting your order at the Krale store
An order that has been placed can be collected at our store. At the time of making payment you can select the option for collection from our store. You will receive order confirmation via email and you will also receive an email as soon as your order is ready for you to come and collect.
Click here for the opening times of our store.
Collecting your order at a UPS Service Center location
An order that has been placed can be collected at a UPS Service Center location near you. At the time of making payment you can select a UPS Service Center Location. You will receive a confirmation via email or SMS once your order is ready to be collected. Packages longer than 80 cm and/or weighing more than 20 kg are not eligible for delivery to a UPS Access Point location.