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Return and exchange

How to return or exchange a product

Return portal KraleReturn portal Krale
Krale returns warehouseKrale returns warehouse

Return and exchange

Not completely satisfied with one or more products? An approval period of 14 days is allowed for goods ordered. During this time, you can inspect your product, assess and/or see if it suits you, unless otherwise stated. We also advise you to check the ordered product immediately after receiving it, to make sure it’s not damaged and was delivered complete. If this is not the case, then we would like to ask you to contact us as quickly as possible.

Return icon KraleReturn icon Krale

Directly to our return portal

Return portal KraleReturn portal Krale
Krale warehouseKrale warehouse

What's the approval period?

Not completely satisfied with one or more products? An approval period of 14 days is allowed for goods ordered. During this time, you can inspect your product, assess and/or see if it suits you, unless otherwise stated. We also advise you to check the ordered product immediately after receiving it, to make sure it’s not damaged and was delivered complete. If this is not the case, then we would like to ask you to contact us as quickly as possible.

What are the costs of returning and exchanging?

If you’d like to return or exchange a product, you can go to our return portal and follow the steps given. You can then create a return ticket. The costs for this ticket will be displayed and can conveniently be paid for online in our portal.

How can I return or exchange a product?

1. In order to return a product, you simply use our return portal and follow the steps given. Please note: we kindly ask you to instruct your forwarder that your return package is a € 0,- (or whatever currency) value package. We are asking you this, to avoid unnecessary import duties. If not, we’ll deduct any import duties from the amount to be refunded

2. As soon as we have received your returned product, you will receive confirmation of this from us

3. The refund for the returned product is normally paid within 5 working days or otherwise no later than the legally set period of 30 days, provided the product is returned undamaged and in original packaging

The following guidelines apply for returns and exchanges:

  • The product can be returned or exchanged within the approval period of 14 days
  • Return and exchange are only possible if the product, as far as is reasonably possible, is in its original condition and is contained in the manufacturer’s packaging

For more information you can consult our Terms and conditions.

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