We attach great importance to reliability, quality and service. We endeavour to achieve satisfied customers. Nevertheless it can happen that you have a complaint about an article, or about our services. If you are not satisfied with a product, the shipment, processing, or the way you have been dealt with, then you may submit a complaint about this. You can send this by email to firstname.lastname@example.org or in writing by post to:
As soon as we receive your email or letter, we will contact you within five days by telephone or email to discuss your complaint, and to work together to look for a suitable solution.