Complaints

We attach great importance to reliability, quality and service. We endeavour to achieve satisfied customers. Nevertheless it can happen that you have a complaint about an article, or about our services. If you are not satisfied with a product, the shipment, processing, or the way you have been dealt with, then you may submit a complaint about this. You can send this by email to info@krale.shop or in writing by post to:

Krale BV
Achthoevenweg 36
7951SK Staphorst
Netherlands

As soon as we receive your email or letter, we will contact you within five days by telephone or email to discuss your complaint, and to work together to look for a suitable solution.