If you wish to change or cancel an order, we advise you to contact our customer services as quickly as possible. We will then do our best to work with you to find a suitable solution. If you cancel or change in order before it has been dispatched, naturally there are no costs involved. If you are not sure whether your order has been dispatched, call or email as quickly as possible!
If your order is already en route to you, the best thing to do is to ‘actively reject’ the order. This involves you telling the delivery service that you no longer wish to receive this order; the order is then sent back to us by the delivery service. If you accept the order at first and subsequently decide that you wish to send it back after all, then you will be responsible for the delivery costs.
You will find more information about this on the Return and exchange page.